Good news to everyone! WeTix is glad to announce that we’re launching a new product called as WeStore. WeStore provides different type of movie merchandise for you to discover! Therefore, you can now get your favourite movie merchandise with us!
*T&C Apply
WeStore Terms & Conditions
Specific Terms and Conditions Governing Online Stores
1. Use and access to online stores
- Copyright in the whole and every part of the online stores are the property of WeTix or are included with the permission of the relevant owner, it may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form or in or on any media to any person without the prior written consent of WeTix.
- You are prohibited from passing, resending, uploading or in any other way distributing, cooperating or taking part in the distribution of files or parts of program code containing harmful software (such as viruses) that may result in the disruption or total failure of our online stores.
- The purchase of goods or services at WeTix online store shall always be subject to any additional and applicable terms and conditions of sale which may be imposed from time to time by Wetix or its authorized merchants. Photographs are for illustrative purposes only and may vary from goods depicted or described.
2. Refund & exchange policy
The authorized merchants allows pertaining to your request for refund and/or exchange of merchandise purchased at its discretion subject to the following:-
- such request is made within 14 days of receiving the merchandise;
- the merchandise must be unused and be in the same condition when you received it;
- the merchandise must be in its original packaging;
- such merchandise must be purchased at regular price (excluding merchandise purchased on sales or at a discounted rate);
- provision of receipt of proof of purchase; and
- the merchandise shall be at your responsibility until they have reached our designated location and the shipping cost shall be borne by you.
In addition to the foregoing, the request for refund and/or exchange of merchandise purchased will only be allowed if due to/ arising from the following:-
- non-receipt of the merchandise ordered/purchased;
- receipt of an incomplete merchandise (missing quantity or accessories);
- receipt of the wrong merchandise (e.g. wrong size, wrong colour, different product);
- receipt of merchandise with physical damage (e.g. dented, scratched, broken); and
- receipt of a faulty merchandise (e.g. malfunction, does not work as intended).
Once your return is received and inspected, the authorized merchants will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your request for refund and/or exchange. If your request is approved, your payment will be refunded back to your account/ exchanged merchandise will be sent to you (whichever applicable) within 14 working days.
3. These Terms and Conditions shall be further subject to the General WeTix Terms and Conditions.